The Palace of Beauty Policy

The Palace of Beauty: Client Policy & Code of Conduct

Effective Date: 9/29/2025
Last Updated: 9/29/2025

Welcome to The Palace of Beauty, where elegance meets excellence. To ensure a safe, respectful, and luxurious experience for all clients and staff, we kindly ask that you review and adhere to the following policies:

💎 Appointments & Scheduling

• Booking: Appointments can be made online, by phone, or in person. A valid credit card may be required to hold your reservation.
• Late Arrivals: Clients arriving more than 15 minutes late will need to reschedule or may receive a cancellation.
• Cancellations: Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations may incur a fee of up to 50% of the service cost.
• No-Shows: Repeated no-shows may result in restricted booking privileges.

💎 Payments & Pricing

• Accepted Methods: We accept cash, credit/debit cards, and PayPal payments. We do not accept Cash App or Apple Pay. Gratuities are appreciated and can be added to your bill.
• Pricing: All prices are subject to change. Quotes for custom services will be provided during consultation.
• Refunds: Due to the nature of our services, refunds are not offered. However, we strive for satisfaction and will work with you to resolve any concerns.

💎 Health & Safety

• Sanitation: We follow strict hygiene protocols in accordance with state regulations.
• Illness: If you are feeling unwell, please reschedule your appointment. We reserve the right to refuse service to anyone exhibiting symptoms of illness.
• Allergies & Sensitivities: Please inform your stylist or technician of any known allergies prior to your service.

💎 Conduct & Courtesy

• Respectful Behavior: We maintain a zero-tolerance policy for harassment, discrimination, or disruptive behavior.
• Children & Guests: To preserve a relaxing environment, we ask that children and guests not receiving services remain supervised and quiet.
• Privacy: Client information is kept confidential and used only for service-related purposes.

💎 Service Guarantee

• Follow-Up: If you are unsatisfied with your service, please contact us within 72 hours. We may offer a complimentary adjustment at our discretion.
• Results: While we strive for perfection, individual results may vary based on hair type, skin condition, and other factors.

Thank you for choosing The Palace of Beauty. We’re honored to be part of your self-care journey.